Please read the following information carefully. This constitutes an Agreement between You (the "Customer") and Magnaura Tours (Istanbul Otelcilik ve Turizm Ltd Ūti)

- On most tours and activities, there is no refund for cancellations. All cancellations must be received by telephone, email, fax, or mail. Should a different policy apply; varying cancellation policies will be noted on the web site on tours/activities where a different policy applies. There is never any refund for cancellations made within 24 hours of the tour/activity date and "no-shows" on the day of the tour/activity.

- SERVICES PROVIDED: Magnaura Tours provides a booking service, and Customer agrees that Magnaura Tours has earned the full purchase price collected for processing orders whether or not Customer redeems the tickets or uses the tour/activity services requested. Magnaura Tours provides booking services and delivers E-Tickets by the Internet, and Customer accepts that this is the service rendered by Magnaura Tours. Magnaura Tours does not sell merchandise; Magnaura Tours provides booking services.

- CANCELLATIONS: Please call +90 212 458 2855 to speak to one of our representatives about cancellations and changes. Please call between 8:00 am and 10:00 pm Local Time. If your call is urgent and you reach voice mail, please leave a detailed message. Be sure to spell your first and last name, and repeat your telephone number twice S-L-O-W-L-Y, so we will be able to reach you. Please give us your Reservation ID Number. Please provide complete details. Messages are checked first thing every morning and usually at least once an hour throughout the day, so please leave a detailed message.

- You may also email cancellations by going to www.magnauratours.com/contact; fax cancellations to +90 212 516 9384 or mail them to Magnaura Tours Kutlugün Sk. No:95 34122 Sultanahmet/Istanbul-TURKEY. Be sure to include the following: the full name under which the reservation was made, your email address, indicate whether you booked the tour/activity online or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request.

- All cancellations must be made with Magnaura Tours, not directly with individual suppliers.

- Cancellations require immediate return of all E-Tickets that have been sent to you. Your order will not be considered cancelled until after we receive your E-Tickets. PLEASE: For your own protection, send the E-Tickets to us via return receipt signature required.

- Magnaura Tours is not responsible for any other travel arrangements affected due to cancellations, whether by the Customer or by Magnaura Tours.

Period before departure	Cancellation Charge
Airline tickets	100% of total airline ticket
56 days or more	25% of total cost
55 - 14 days	75% of total cost
13 - day of travel	100% of total cost

- COMMUNICATING WITH Magnaura Tours: We prefer that you communicate with us by email. Please email us by going to www.magnauratours.com/contact.asp If you have any problems or questions, please email us from www.magnauratours.com/contact.asp and provide an email address and phone numbers where we can reach you. An email is better than a fax, letter, or phone call as the email will become a part of your customer record; it is date and time stamped and provides both you and us with written documentation of the communication. You may fax us at +90 212 516 9384, or mail to us at Kutlugün Sk. No:35 34122 Sultanahmet/Istanbul-TURKEY. The telephone number is +90 212 458 2855.

 - PAYMENT AND PRICING: All transactions are conducted in Euros.

- All tours/activities/tickets must be prepaid at the time of booking by credit card.

- If Magnaura Tours  is unable to obtain authorization with the credit card submitted, Customer will be notified by the system.

- All prices and availability will be confirmed to Customer by 10 days prior to the tour/activity or within 72 hours (if the tour/activity is to be held in less than 10 days). If your tour/activity is within the next 72 hours, your e-ticket will be processed as quickly as possible. Any unforeseen changes in price or availability will be advised in Customer's confirmation and E-Ticket.

- Magnaura Tours is a retailer and sets the prices for the tours/activities that it sells. Purchases may be subject to a service fee. Any applicable service fee is included in the quoted prices. By placing an order with Magnaura Tours, you are accepting Magnaura Tours’s prices for the services Magnaura Tours provides.

- Applicable taxes are included in the quoted prices, unless the online brochure page for the tour/activity states otherwise.

- If paying for the tour/activity with a credit card, Customer is hereby stating that Customer is the authorized cardholder or that Customer has been authorized by the cardholder to use the credit card. In the event the credit card step is dishonored, rejected, or later contested for any reason, Customer agrees to pay the amount indicated on the order form to Magnaura Tours.

The rates shown on this web site are Magnaura Tours’s rates and are not the rates of any other entity.

"Our Rate" is Magnaura Tours's rate for this tour/activity. This is the rate charged for orders placed by telephone.

"Internet Rate" is Magnaura Tours's rate for orders placed online.

 YOUR TOTAL PRICE FOR ANY TRANSACTION, INCLUDING ALL AMOUNTS PAYABLE TO MAGNAURA TOURS, WILL ALWAYS BE DISPLAYED TO YOU PRIOR TO PURCHASE.

- RECONFIRMATION: On some tours/activities , customer may be asked to reconfirm the tour/activity 24 to 48 hours prior to the tour/activity by calling the telephone number provided on the E-Ticket. Please read the E-Ticket carefully to see if you are supposed to call the tour/activity operator to reconfirm the tour/activity. If Customer is supposed to reconfirm, please call the phone number for the tour/activity operator as the purpose of the call is to confirm the departure time and hotel pick-up (if applicable). When calling to reconfirm, be sure to check the time and find out which entrance at the hotel will be used for the pick-up.

- PICK-UP TIME, DEPARTURE TIME & LOCATION: It is Customer's responsibility to ensure that everyone in the Customer's party is in the correct pick up location at the correct time. (Magnaura Tours recommends that a Customer's party is ready 10 minutes before pick-up time.) Customer's E-ticket will provide the information needed regarding the pick-up time and location or departure point.

- Please read the Tour / Activity Reservation Receipt and/or the E-Ticket clearly to ensure the correct date the Customer wishes to conduct the tour/activity has been entered. There may be no changes or refunds, so it is Customer's responsibility to ensure that the correct date and time are shown.

- FEE FOR CHANGING NAMES, DATES AND/OR TIME: €20 per reservation. This fee applies only to existing orders that Customer wishes to make date and/or time changes to. This does not apply to tours/activities where the web page indicates there are no changes allowed.

- EMAIL: Magnaura Tours system sends email automatically to one and only one email address, so be sure the email address listed in the email box on the order form is the address where Customer can receive email needed for this tour. Do not add other email addresses to the comments section, as the system cannot send there.

- EMAIL ACCEPTED BY CUSTOMER AS PROOF OF DELIVERY: Magnaura Tours provides booking services and delivers E-Tickets by the Internet. Customer hereby agrees that Customer has accepted the Internet as the means of delivery for Customer's E-Tickets. Customer further agrees that Magnaura Tours’s proof that the E-Tickets were provided online and sent by email establishes legal proof of delivery.

- GENERAL INFORMATION & POLICIES: The term Customer in these Terms and this Agreement refers to the person who placed the order with Magnaura Tours and the person whose credit card was used to make the purchase.

- The term tour/activity is used herein to refer to tours, tickets, transportation, performances, or activities that Magnaura Tours offers.

- Magnaura Tours recommends that you purchase travel insurance.

- Duration of tour/activity hours is approximate.

- Tours/activities may include some element of risk. Magnaura Tours assumes no liability for injuries.

- No smoking in tour/activity vehicles or aircraft.

- Tour guide gratuity is at the Customer’s discretion and is not included.

- Magnaura Tours reserves the right to alter, modify, or cancel a tour/activity due to traffic, bad weather, unsafe conditions or at the request of governmental, park, and state agencies.

- Magnaura Tours reserves the right to cancel or change tour/activity content and prices without prior notice.

- Tour/activity routes and content are subject to change without notice; tours may not be driven in the order as described in the tour/activity descriptions. From time to time, some of the sights may not be available or seen.

- Only those items stated on the web site brochure page are included in the tour/activity.

- Only those items stated on the web site brochure page as included in the price are included; any other items are additional. Meals, for example, are not included unless the brochure specifically states that the cost of the meal is included in the price.

- Magnaura Tours is not responsible for delays or service interruption due to mechanical failure, accidents, traffic congestion, acts of Nature, or other circumstances beyond Magnaura Tours control.

 - Magnaura Tours is not responsible for lost or stolen articles left on board any form of transportation used on the tour/activity.

- Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets.

- Lodging, show, attraction, and other reservations are subject to availability.

- For shows and events with seat assignments, all seat assignments are "best available general admission seats at time reservation is made." Magnaura Tours will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignments. It is impossible for Magnaura Tours or any other vendor to guarantee specific seats.

- In the event that a specific show or attraction is not available during customers dates, Magnaura Tours will contact Customer with alternative options. It is important to provide detailed contact information when placing the order so Magnaura Tours may reach customer with your alternative options.

- The information, products, and services published on this web site may include inaccuracies or typographical errors. In the event that Customer makes a booking on the web site and Magnaura Tours later determines the product was inaccurately priced or inaccurately described, Magnaura Tours shall have no obligation whatsoever to honor the booking and the booking may be declared null and void. Magnaura Tours shall refund any payment made by Customer. Magnaura Tours may, solely at its discretion, offer Customer the product at the correct price or as correctly described.

- Special requests, such as smoking or non-smoking rooms and room types, cannot be guaranteed.

- Any claim for a canceled tour/performance/event/activity shall be limited to refund of ticket price and service charge paid by the ticket holder. Such claim must be filed within 60 days after the tour/performance/event/activity was to have occurred.

- To the extent permitted by law, the management reserves the right to revoke the rights granted herein and refund the purchase price of the ticket.

- If notice is required, Customer agrees to notify Magnaura Tours by mail at the above address. Notice will be deemed given when received by Magnaura Tours. Magnaura Tours will not be liable for problems caused by misdirected or undelivered mail. Magnaura Tours will direct all correspondence to Customer at the address provided by Customer unless Customer notifies Magnaura Tours of a change of address seven (7) days prior to the mailing.

- Magnaura Tours shall not be responsible for any breach of this agreement caused in part or in whole for any reason outside the reasonable control of Magnaura Tours. Customer agrees that at all times this agreement and Customer's purchase and use of services, tours, lodging, or attractions shall be subject to all applicable laws, treaties and border agreements. Customer agrees that Customer shall be responsible for complying with all such laws pertaining to Customer's travel and the use of services, lodging or attractions through the Magnaura Tours web site.

- Magnaura Tours may terminate this agreement and this transaction for any violation of its web site Terms of Use. Magnaura Tours reserves the right to cancel this transaction and refund any amounts paid by Customer for

 unused and cancelable services, tours, lodging, or attractions for good cause, as determined in the sole discretion of Magnaura Tours. In some instances, cancellation fees will apply.

- Magnaura Tours accepts advertising, provides Internet services for non-related entities, and provides Information for parties interested in vacation travel. The acceptance of advertising, the provision of Internet services, and providing information IS NOT AN ENDORSEMENT of those entities to which such is provided. Magnaura Tours takes no responsibility for any errors in information on this site. Use the information provided on this site at customer's own risk and liability. Please always use common sense when completing any transactions, online or otherwise. Written permission is required to copy or publish any part of this site.

- All trademarks are the property of their respective owners. All photo copyrights are the property of their respective owners.

- Magnaura Tours is not connected with or sponsored by any of the venues, teams, performers, events, or organizations unless Magnaura Tours expressly indicates that Magnaura Tours is an official partner.

- Images on Magnaura Tours’s website are for factual depiction only. Magnaura Tours may have no affiliation with persons or organizations where images appear.

- Customer agrees that Magnaura Tours has earned the full purchase price collected for processing ticket orders whether or not Customer redeems the tickets.

- LIABILITY DISCLAIMER:

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, MAGNAURA TOURS AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE TOURS, ACTIVITIES, HOTEL, AIR, CRUISE, CAR, AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND MAGNAURA TOURS AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MAGNAURA TOURS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.

MAGNAURA TOURS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY MAGNAURA TOURS OR ITS AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MAGNAURA TOURS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE SUPPLIERS, CARRIERS, HOTELS, AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR MAGNAURA TOURS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF MAGNAURA TOURS OR ITS AFFILIATES. MAGNAURA TOURS AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. MAGNAURA TOURS AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL MAGNAURA TOURS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF MAGNAURA TOURS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.

- INDEMNIFICATION: Customer agrees to indemnify and hold harmless Magnaura Tours, its affiliate companies, its officers, directors, agents, and employees against any costs, fines, claims, damages, charges, or fees (including reasonable attorney's fees) arising by reason of this transaction.

- GOVERNING LAW: This agreement shall be governed by and interpreted in accordance with the laws of the Republic of Turkey, excluding its conflict of laws provisions. Any dispute under or in connection with this Agreement or any of the transaction contemplated herein shall be subject to the exclusive jurisdiction of and the personal jurisdiction within the state courts within Turkey. Customer hereby waives any objection Customer may have to personal jurisdiction in such courts. In the event Customer defaults on the terms of this agreement, Customer agrees to pay to Magnaura Tours all costs, fees, and expenses including reasonable attorney's fees.

- CUSTOMER AGREES TO USE OF ELECTRONIC RECORDS: By ordering through Magnaura Tours 's web-site, Customer agrees Magnaura Tours 's use of electronic records to evidence this agreement. Customer understands that Customer has the right to not consent to the use of electronic records by canceling this transaction. In such event, this will be null and void. Customer consent applies only to this transaction. Customer hereby waives any objection Customer may have to Magnaura Tours 's use of electronic records in court should it be necessary for Magnaura Tours to enforce the terms of this agreement.

 - ENTIRE AGREEMENT: This agreement constitutes the entire understanding of the parties with regard to Customer's purchase. All prior representations, oral or written, and all prior agreements, oral or written, are no longer valid; this Agreement represents the understanding between the Customer and Magnaura Tours. This agreement or any portion hereof shall not be construed against the drafting party by reason of that party having drafted the agreement or portion hereof.

- VALIDITY OF TERMS: If any provision, paragraph, or subparagraph of this agreement is adjudged by any court of law to be void or unenforceable, in whole or in part, the rest of the agreement shall remain in effect. The parties agree that in such event, then the invalid or unenforceable provision will be replaced with a provision or provisions having the same economic effect.

- BINDING AGREEMENT: This agreement shall be binding on, and shall inure to the benefit of, the parties to it and their respective heirs, legal representatives, successors and assigns. In all matters contained in this agreement, time is of the essence.

- WEB SITE TERMS, CONDITIONS, AND NOTICES - DEFINITIONS:

- Any reference to "Customer" or "You" includes any family members, friends, employees, agents, or persons accessing and using this web site to purchase or book any product or service.

- Any reference to Magnaura Tours includes its affiliates and suppliers.

- To the extent permitted by law, the management reserves the right to revoke the rights granted herein and refund the purchase price of the ticket.

- All contents of this web site are owned by Magnaura Tours. All rights reserved.